Free shipping US orders over $50

Hand and Hide Phone Wallet Case Made from Real Leather

Frequently Asked Questions


Phone Cases

No. Our cases are designed to perfectly hold and protect a bare phone, no additional case is necessary, and our cases are designed to be a tight fit, so there is no extra room for a second case.

We keep our color options updated by what we have in stock, if you don’t see a color it is out of stock or discontinued.

On phone wallet cases inscriptions go centered at the top of the card slots. On double phone cases they go on the outside either on the right-hand phone near the top camera or on the left-hand phone at the bottom, depending on the phones.

Please send us an email if you have a custom request, sometimes the phone is similar to a case we offer and we can make adjustments, but we do not make cases for all phones.

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Please send us an email outlining your custom idea. We are happy to make small adjustments to existing products when we can, but we do not make custom items not based on one of our current products. Example: we will not make a plant hanger as we do not offer anything like that.

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yes! If something breaks on your case within the first 30 days of using it, we will repair it free of charge. After that if something needs replacing or repairing we would love to repair it, but there will be a small fee to cover shipping and supplies (usually $5-$10 for a small repair).

We use dummy phones in our crafting process and photos, and sometimes we have to make our own out of wood or acrylic. Some older phone models we haven't made in so long that the photos we had were less accurate even though they had the correct cut outs for ports and camera. So we have a set of standard photos we use there.

You can clean the micro-suction tape or if it is worn out, we can make you a new piece. Learn more through this link:

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About Leather

We do not recommend the use of any leather conditioners with our products. Leather conditioners and oils will most likely darken the color of the leather. If the item you purchase is handled frequently (phone cases, wallets, etc) the oil from your hands should be enough to keep the leather from drying out. If you feel you must use a leather conditioner or oil, we recommend you test it in a small inconspicuous area first. When you first receive your item (especially phone cases) you may be concerned it is stiffer than you expected. Do not be alarmed. As you use it, the leather will become softer. Our products get better as they age.

We use high quality veg-tanned italian tooling leather for our device cases, and some more flexible full grain leathers for smaller accessories and totes. We use only full-grain leather which means the exterior surface of the leather is the untouched surface; only the hair has been removed. This makes the leather much more durable than other leathers which have this exterior sanded away and are finished with some synthetic material perfectly free of blemishes and character. Full grain leather still carries the small scars and scratches that the animal experiences during its life. We regard these small marks as character marks and they ensure that your leather item is entirely unique. We will avoid any larger scars or scratches that would affect the strength or durability of the product, but smaller marks may be present. The back surface of the leather is much like suede - and is not smooth like the front side. Occasionally lettering from the tannery may be present on the back side of the leather.


Shipping

Items are shipped as soon as we finish making them, usually two weeks after you place your order. All purchases over $50 ship free domestically via US Postal Service (USPS) First Class Mail (3-5 days) and you can upgrade to USPS Priority Mail (2-3 days) or UPS.

All items are shipped with insurance and have delivery confirmation, so you'll get a tracking number. In the case of loss during transit, the US Postal Service will not allow an insurance claim to be posted until one month has passed.

We offer USPS First Class International shipping and UPS Worldwide Expedited.

Please note that international buyers are responsible for all duties and customs charges that may be incurred. These charges can be significant - often exceeding 25% of the purchase price. Also note that items can be held in customs for long periods of time. Usually items will arrive in Europe, Asia or Australasia in 10 days to 2 weeks, but sometimes it takes much longer.

Shipping upgrades on international orders will only upgrade the shipping method and will not speed up the crafting time.

UPS Worldwide Expedited Service: delivery is guaranteed in two business days to Canada, three business days to Mexico, three to four business days to Europe and four to five business days to Asia and Latin America

We wrap phone cases in brown boxes tied with string. Tablets and other larger items are wrapped in tissue paper. Small items are either wrapped in boxes, fabric, or tissue paper depending on the order. See photos of the box style wrapping in the blog post below.

https://www.handandhide.com/blogs/leathercraft/new-packaging-for-hand-and-hide-goods


Exchange / Warranty

If you decide to cancel your order before we have started working on it, we'll immediately issue a full refund. Once we have started work, however, we may not be able to issue a refund; we will work with you to come to an agreement.

We strive to resolve any order discrepancies as quickly as possible. If we are at fault, we will repair, replace or refund your item at no charge to you and will reimburse your return shipping.

If you are unsatisfied with our product for any other reason, you may return it for store credit or a partial refund within 30 days of delivery. Made-to-order or customized items (most of the products we sell) will be subject to a minimum 30% restocking fee depending upon condition.

See our full Returns Policy

All of our products come with a limited lifetime warranty which covers defects in materials and craftsmanship for the life of the product.

Since leather ages with use, our warranty does not cover changes in the appearance of the leather. All warranty work is performed in our studio and the buyer is responsible for shipping in both directions.


Other

Watch this walkthrough video to find out.

https://vimeo.com/166823415